Terms of service
Terms of Service
Welcome to glemey.shop. This website and the brand are owned and operated by ("we", "us", or "our"), a company incorporated under the Companies Act, 2013, having its registered office at Plot 174/42 Arpan Enterprise, Ground Floor, Near HP Gas Agency, Chhiri, Vapi, Pincode 396191, Gujarat, India.
These Terms of Service ("Terms") govern your access to and use of our website, products and services. By using our website or placing an order, you confirm that you are at least 18 years of age and that you accept these Terms. If you do not agree, please do not use the website.
These Terms should be read together with our Privacy Policy, Shipping Policy, and Refund Policy, each of which forms part of these Terms.
1. Eligibility
Our website and products are intended for users aged 18 years and above. By using our services you represent that you are of legal age to form a binding contract under the Indian Contract Act, 1872, and that you are not a person barred from receiving services under the laws of India.
2. Account registration
• You may browse the website without registering, but certain features (such as faster checkout and order history) may require you to create an account.
• You agree to provide accurate, current and complete information when creating an account and to keep your information updated.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• Notify us immediately via Customer care WhatsApp: 6202923746 if you suspect any unauthorised access to your account.
3. Permitted use of the website
You agree to use this website only for lawful purposes and in accordance with these Terms. You will not:
• Use the website for any fraudulent, unlawful, harmful, defamatory, obscene or harassing activity.
• Interfere with or disrupt the website or its systems.
• Upload viruses or malicious code.
• Attempt unauthorised access to any system or account.
• Use automated tools without permission.
• Reverse engineer any part of the website.
• Violate applicable laws.
4. Products, pricing and orders
• Product information is provided as accurately as possible, but errors may occur.
• Prices are in INR and include applicable taxes unless stated otherwise.
• Orders are subject to acceptance or rejection at our discretion.
• Order confirmation is sent via email/SMS once accepted.
5. Payments
• Payments are processed via secure third-party gateways.
• We do not store card or UPI credentials.
• You must be authorised to use the payment method.
6. Shipping, returns and refunds
Refer to our Shipping Policy and Refund Policy.
7. Intellectual property
All content is owned by or licensed to us and protected under applicable law.
8. User reviews and submissions
User content must be lawful and genuine. We may remove violating content.
9. Third-party services and links
We are not responsible for third-party services or websites.
10. Disclaimer of warranties
Services are provided on an "as is" basis without warranties.
11. Limitation of liability
Liability is limited to the amount paid for the relevant order in the last 3 months.
12. Indemnity
You agree to indemnify us against claims arising from misuse of the website.
13. Force majeure
We are not responsible for delays due to events beyond our control.
14. Suspension and termination
We may suspend accounts for violations.
15. Changes to these Terms
We may update these Terms at any time.
16. Severability
Invalid provisions will not affect remaining Terms.
17. Waiver
Non-enforcement does not mean waiver.
18. Assignment
We may transfer rights in case of business changes.
19. Governing law and dispute resolution
Governed by Indian law. Arbitration seat: Gurgaon, Haryana.
20. Grievance Officer
Name: AKASH KUMAR SINGH
Contact: Customer care WhatsApp: 6202923746
Address: Plot 174/42 Arpan Enterprise, Ground Floor, Near HP Gas Agency, Chhiri, Vapi, Pincode 396191, Gujarat, India
Working hours: Monday–Saturday, 10:00 AM–7:00 PM IST